Refund policy

Return & Refund Policy

Thank you for shopping with The Perennial Song. Many of our products are made to order especially for you, so please review sizing, colors, personalization, and order details carefully before completing your purchase.

Made-to-order and personalized items

Custom, personalized, and made-to-order merchandise is considered final sale once production has begun. This includes items customized with names, numbers, schools, teams, or other personalized details.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will work with you to make it right through a replacement or refund when appropriate.

Sizing and ordering errors

Because most merchandise is produced specifically for each order, we generally cannot offer returns or exchanges for incorrect sizes, colors, or personalization selected by the customer.

Please refer to the size information provided on the product page before ordering.

Cancellations

Orders may be canceled before production begins. Once an order has entered production or has been submitted to one of our fulfillment partners, it cannot be canceled or changed.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights available to customers under applicable law.